Terms & Conditions

Last updated: September 2026

Welcome to Toledo Bakery and Sweets. By using our website or placing an order with us, you agree to the following terms.

Orders

All Toledo products are made fresh in batches. Before placing an order, please review the product details, ingredients, allergens, quantity or size, price, and scheduled delivery information.

Once an order is placed, you will receive an order confirmation with the details of your order.

Products and purchase options are subject to availability. If the current batch does not have enough availability for your full order, the website may assign your order to the next available batch.

Payment

Orders are paid manually via BenefitPay. After placing your order, you can contact Toledo through WhatsApp to receive the payment details.

Unpaid orders are temporarily reserved for the period shown on your order confirmation. If payment is not completed within that time, the reservation may expire and the order may be cancelled.

An order is considered paid only after Toledo has verified the payment.

Changes and Cancellations

You may request to change or cancel your order up until the day before the Made On date scheduled for your order.

Changes are subject to availability.

If a paid order is cancelled within the permitted cancellation period, the payment will be refunded.

Once the scheduled Made On date has begun, changes or cancellations may no longer be accepted because production of your order may have started.

To request a change or cancellation, please contact Toledo through WhatsApp as soon as possible.

Products, Ingredients & Allergens

We aim to provide accurate descriptions, images, ingredient information and allergen information for our products.

Please review the ingredient and allergen information provided for the relevant product before ordering, particularly if you have a food allergy or dietary requirement.

Product appearance may vary slightly because our products are handmade.

Delivery

Toledo currently delivers within selected areas in Bahrain.

Available delivery areas, delivery fees and your scheduled delivery date are shown during the ordering process.

Customers are responsible for providing accurate contact and delivery information.

Additional delivery conditions may apply depending on our courier arrangements. These will be reflected in our Delivery Information policy where applicable.

Problems With an Order

If your order arrives incorrect, damaged, defective, or there is another quality-related issue, please contact us as soon as possible, preferably within 24 hours of delivery.

We may ask for photographs or other information where relevant so that we can understand and resolve the issue.

Depending on the circumstances, an appropriate solution may include a replacement or refund.

Nothing in these Terms is intended to limit any rights you may have under applicable Bahrain consumer protection law.

Website & Pricing

Prices are displayed in Bahraini Dinars (BHD).

We try to ensure that product information, availability and prices shown on the website are accurate. If an obvious error occurs, we may contact you before fulfilling the affected order to resolve it.

Contact

If you have any questions about these Terms or an order, please contact us at:

toledo.bh@gmail.com