Privacy Policy

Last updated: September 2026

At Toledo Bakery and Sweets, we respect your privacy and aim to handle your personal information responsibly.

Information We Collect

When you use our website, create an account, place an order or contact us, we may collect information such as:

• Your name
• Email address
• Mobile number
• Delivery address and location information you provide
• Order details and order history
• Account information, if you choose to create an account
• Communications you send to Toledo
• Marketing preferences
• Technical information reasonably necessary to operate and protect the website

How We Use Your Information

We may use your information to:

• Process and manage your orders
• Confirm payments
• Arrange delivery
• Contact you about your order
• Provide customer support
• Maintain your customer account, where applicable
• Improve and operate our website and services
• Maintain business and transaction records
• Prevent misuse, fraud or security issues
• Meet applicable legal or regulatory requirements
• Send marketing communications where you have chosen to receive them

Marketing Communications

You may choose to receive marketing communications from Toledo, such as product updates, new releases or special offers.

Marketing consent is optional and is not required to place an order.

If you choose to receive marketing communications, you may unsubscribe or ask us to stop sending them at any time.

Payment Information

Toledo currently accepts payment manually through BenefitPay.

We do not ask you to enter or store payment card details on the Toledo website as part of this payment process.

Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with service providers that help us operate the business, such as delivery providers and technology or hosting providers.

For example, the information necessary to complete a delivery may be provided to the courier handling your order.

We may also disclose information where required by applicable law or a competent authority.

Keeping Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including processing orders, maintaining appropriate business records, resolving disputes and complying with applicable legal obligations.

Your Rights

Depending on the circumstances and applicable Bahrain law, you may have rights concerning your personal data, including requesting information about data held about you or requesting correction of inaccurate information.

To make a privacy-related request, contact:

toledo.bh@gmail.com

We may need to verify your identity before completing certain requests.

Security

We take reasonable steps to protect the personal information handled through our website. However, no online service can guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy when our services or legal requirements change. The latest version will be available on this website.